Article 1 – Definitions

1.1. Choose to Reflect: the general partnership (VOF) Choose to Reflect, established in Almere, registered with the Chamber of Commerce.

1.2. Customer: any natural person aged 18 or older, or any legal entity, who enters into an agreement with Choose to Reflect.

1.3. Product: the digital, personalized Self-Reflection Report generated based on an online questionnaire completed by the customer.

1.4. Questionnaire: the online questionnaire consisting of approximately 162 open and closed questions, which the customer completes for the Product.

1.5. Agreement: the agreement between Choose to Reflect and the customer regarding the delivery of the Product.

1.6. Written: Written also includes electronic communication, including email.

Article 2 – Applicability

2.1. These general terms and conditions apply to all offers, orders, agreements, and deliveries from Choose to Reflect.

2.2. Deviations from these terms and conditions are only valid if expressly confirmed in writing by Choose to Reflect.

2.3. By placing an order, the customer declares that they have read and agree to these general terms and conditions.

Article 3 – Nature and Character of the Product

3.1. The Self-Reflection Report is a reflective and coaching tool and is expressly not a medical, psychological, psychiatric, or therapeutic treatment.

3.2. The report does not contain diagnoses, prognoses, or medical advice and cannot be considered professional treatment advice.

3.3. The customer remains responsible at all times for their own choices, interpretations, and actions based on the report.

3.4. In the event of medical, psychological, or other health complaints, the customer is advised to consult a qualified healthcare provider.

Article 4 – Formation of the Agreement

4.1. The agreement is concluded when the customer places an order via the website and receives an electronic confirmation.

4.2. The customer guarantees the accuracy and completeness of the information provided (contact and personal data).

4.3. Choose to Reflect is not liable for delays or errors resulting from incorrect information provided by the customer.

Article 5 – Prices and Payment

5.1. All stated prices include VAT and are in euros.

5.2. Payment must be made in full prior to delivery via the payment methods offered.

5.3. Access to the questionnaire and the report will not be provided until payment has been received in full.

5.4. For business orders for multiple people, please contact Choose to Reflect in advance.

Article 6 – Questionnaire: Access, Completion, and Validity

6.1. After payment has been completed, the customer will receive access to the online questionnaire.

6.2. The questionnaire does not have to be completed in one sitting. The customer can pause the process at any time and resume it later.

6.3. The customer’s answers are automatically and individually saved, even if a page or the entire questionnaire has not yet been completed.

6.4. The customer has up to three (3) months from the purchase date to fully complete and submit the questionnaire.

6.5. After this period, the right to complete and receive the report expires, without a refund, unless otherwise agreed in writing.

Article 7 – Delivery of the Self-Reflection Report

7.1. Choose to Reflect strives to send the personal Self-Reflection Report digitally by email within 72 hours of receipt of the fully completed questionnaire, on business days.

7.2. This period is a target date and not a strict deadline.

7.3. Delivery may take longer due to busy periods, technical limitations, or other circumstances. Exceeding the target date does not entitle the customer to compensation, cancellation, or refund.

7.4. Delivery will be digital only; no physical or paper reports will be provided.

Article 8 – Right of Withdrawal and Cancellation

8.1. Pursuant to Article 6:230p sub f of the Dutch Civil Code (implementation of a personalized digital product), the right of withdrawal is excluded.

8.2. As soon as the customer has started completing the questionnaire, the performance of the agreement is deemed to have begun.

8.3. Cancellation or refund is not possible from that moment on.

Article 9 – Intellectual Property

9.1. All intellectual property rights relating to the Product, its methodology, texts, analyses, structure, and design belong exclusively to Choose to Reflect.

9.2. The report is intended solely for the customer’s personal use.

9.3. Reproduction, publication, distribution, or commercial exploitation of (parts of) the report is prohibited without prior written permission.

9.4. Online publication (including social media, websites, or blogs) of the report or parts thereof is expressly prohibited without written permission.

Article 10 – Liability

10.1. Choose to Reflect’s liability is limited to the amount the customer paid for the Product.

10.2. Choose to Reflect is not liable for direct or indirect damages resulting from the use or interpretation of the report.

10.3. The report is partly generated automatically; absolute accuracy or completeness cannot be guaranteed.

10.4. The customer indemnifies Choose to Reflect against claims from third parties arising from the use of the report.

Article 11 – Privacy and Data Processing

11.1. Personal data is processed in accordance with applicable privacy legislation (GDPR).

11.2. Personal data is processed in accordance with Choose to Reflect’s privacy statement, which forms an integral part of these Terms and Conditions.

11.3. Data is used exclusively for preparing and delivering the report and for improving services.

11.4. Personal data is processed for marketing purposes only if the customer has given explicit consent, as further described in Choose to Reflect’s privacy statement. This consent can be withdrawn at any time.

11.5. Data is not provided to third parties unless legally required or necessary for the performance of the agreement.

11.6. Completed questionnaires and reports are retained for a maximum of twelve (12) months and then deleted.

11.7. Further information is included in the separate privacy statement.

Article 12 – Communication

12.1. All communication takes place digitally via the email address provided by the customer.

12.2. The customer is responsible for the correct functioning and checking of this email address, including spam filters.

Article 13 – Force Majeure

13.1. Choose to Reflect is not liable for shortcomings resulting from force majeure, including technical malfunctions, internet problems, illness, or other unforeseen circumstances.

Article 14 – Amendments

14.1. Choose to Reflect reserves the right to amend these terms and conditions.

14.2. The most recent version always applies.

14.3. Amendments are not retroactive.

Article 15 – Age Limit

15.1. The Product is exclusively intended for persons aged 18 and over.

Article 16 – Retention Period and Copies

16.1. Reports and completed questionnaires are retained for a maximum of twelve (12) months.

16.2. If the client requests a copy within this period, one can be provided for a fee of €38.

Article 17 – Applicable law and disputes

17.1. These terms and conditions and all agreements are exclusively governed by Dutch law.

17.2. Disputes will preferably be resolved by mutual agreement or through mediation.

17.3. If this does not lead to a solution, the competent court in Almere will have exclusive jurisdiction.